Frequently Asked Questions

How To Customize Your Product?

It’s easy for you to get creative and personalize a custom product, 5 steps to Customization.

1. Contact us
Send us your ideas or design via email or online chat. We will reply within 24 hours. Or call us at our working time, you will get an instant answer.

2. Confirm details
Our engineers check your ideas, and discuss with you, then make suggestions and offer solutions for your option, next you confirm all custom details.

3. Quotation
We check and send you estimated costs and time based on your order (custom details), you confirm the quotation.

4. Confirm order
Confirm to customize the product after getting a quotation.

5. Design & Start
Our professional designers design according to your requirements and send a sketch for your proof. To start your plan.

What is your warranty policy?

We want you to be happy with your products.

If you feel it is not satisfying, we’ll be happy to return to fix any product that we serve at no additional charge from you.

Our guarantee on all products is valid for 18 months from date of purchase against all defects arising from faulty material or workmanship.

Our company will repair the product, at no cost, if the product is still under warranty.

The company will repair any broken parts of a product using new or replacement parts.

We reserve the right to inspect any product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise.

Lifetime technical support & 1-year limited warranty.

All warranty claims must be processed through our website.

What does this warranty not cover?

Damage of a product resulting from negligence.

Damage of a product resulting from unauthorized modification of the product.

Damage caused by natural disaster.

Theft or loss of the product and so on.

What Is Wireless Charging?

Even though wireless charging technology may seem a relatively new phenomenon, anyone who owns an electrical toothbrush has been using the technology for many years.

Your sonic toothbrush is fed with wireless power when placed on the charging dock.

Nowadays over 500 types of mobile devices on the market can be charged wirelessly.

As a wireless charging expert, we’d like to explain more about the transfer of wireless power and its technology.

Is Wireless Charging Safe?

Wireless charging systems must obey a set of rules and regulations related to electromagnetic interference (EMI/EMC), sometimes also called “radio disturbance”, and magnetic fields.

All our products, of course, meet these rules and regulations.

So, is wireless power safe? Yes, all kinds of precautions have been taken to make sure that it is.

Read more on how wireless charging works.

Is Wireless Charging Faster Or Slower Than Cabled Charging?

Nowadays, most wireless charging solutions are just as, or even more efficient than wired charging.

Inductive charging automatically stops when the device is fully charged, a technique that isn’t available in 99 percent of the currently available adapters.

The latest Qi-certified wireless chargers can deliver higher power levels (up to 15W) to compatible receivers, resulting in significantly faster charging times.

Does Wireless Charge Work with The Apple iPhone?

Apple Inc. has joined the Wireless Power Consortium (WPC – Qi) in February 2017.

The new iPhone is usually presented in the month of September.

We reckon this to be the ideal opportunity for Apple to announce the arrival of wireless charging to the iPhone 8.

Should you wait until September?

We don’t think so!

Our team developed several wireless charging solutions to enable iOS devices to be charged with Qi wireless charging technology.

Check out our Apple MFi Certified power banks and wireless charging cases!

Does Wireless Charging Work With Samsung Devices?


Samsung is actively involved in the Qi wireless power standard.

The Samsung Galaxy S7 and Galaxy S6 series, Samsung Galaxy Note 5, Samsung Gear S Smartwatch series are all Qi compatible.

Not all Samsung devices have Qi wireless charging technology integrated.

For Samsung models that don’t have the Qi technology integrated, We have developed several wireless charging items.

How does Wireless Headphones connect to my IOS, Android or other mobile devices?

The first thing you’ll want to do is check to make sure the headphones you are considering are compatible with your mobile device, whether it runs iOS, Android, Windows, or another system.

The large majority of wireless headphones today pair with your device via Bluetooth.

Mobile devices and headphones models vary, but in general, you’ll need to open your settings, make sure Bluetooth is activated, and turn your headphones’ Bluetooth or wireless functionality on.

From there, the name of your headphones should appear in a list of Bluetooth devices in your mobile device’s menu.

Select the headphones, wait a brief moment, and you should receive a message on your device or an audible note in your headphones as confirmation.

After that, you’re all set!

How far away can I be from my devices when using wireless headphones?

That all depends on the model of Bluetooth.

Bluetooth headphones and mobile phone or Bluetooth adapter, the effective working range of up to 10 meters (30 feet).

In general, Bluetooth headphones and mobile phone in the middle there is no obstacle, the link between them the best.

Use wireless headphones to talk, will be what interference?

Similar to cordless phones, wireless network equipment such as the obstacles may interfere with your call, usually in the call when the crackling.

A few cases, the interference will make the headphones can not call.

In order to reduce the interference, please the headphones are away from devices that use or transmit radio waves.

The noise or “static noise” in the headphones originates in a number of ways, most of which is due to radio interference between the phone and the headphones.

To improve the call try to keep the phone and headphones without radio interference between, and try to ensure that they are in the process of transmitting signals without any obstacles, was the smooth state.

Use wireless headphones is the body of radiation?

Itopnoo best Bluetooth headphones to comply with the safety requirements of wireless radiation.

Bluetooth headphones radiation frequency is one hundred thousandth or less of the general mobile phone with the Institute of Electrical and Electronics Engineers radiation absorption rate (the maximum can’t exceed 1.6 watts/kg), Such low radiation is almost negligible.

In fact, the use of Bluetooth headphones, which can effectively reduce the radiation generated during the course of the call, because you can safely use.

How do I know which power bank suits my device?

Depending on individual needs and requirements, there are several general criteria to consider when selecting a power bank:

a) Capacity
For example, if your phone battery is 1500mAh and is 0% now, a power bank with 2200mAh can charge your phone 1 time.

If your phone battery is 3000mAh and is 0% now, a power bank with 2200mAh will not be able to charge your phone to full because the phone battery capacity is higher than the power bank.

If you require a power bank that is able to charge your phone several times, you need a power bank with higher capacity.

b) Number of output
1 output to charge 1 device, 2 outputs to charge 2 devices.

c) Output specification
1A-1.5A output is generally for smartphones, the 1.5A-2.0A output is generally for tablets.

How long will the power bank take to charge my mobile device?

The time it takes to charge a device with a power bank is dependent on a number of factors.

Firstly and most important is the output of the Power Bank, most are 1A output. Only larger capacity power banks (5000mAh +) will have a 2A or 2.1A output.

A second important factor is the resistance of the cable used. Some cables only have a 1A capacity capability.

The same calculation as above can be used to calculate how long the power bank will take to charge a device.

The example below assumes there is 0% power left in the device battery.

Powerbank output: 1A

Phone battery: 1500mAh

Calculation: 1500mAh / 800mAh = 1.875 hours

(Why 800mA? An estimate of 20% power is consumed during the charging/ discharging process)

Below is a diagram showing some common mobile phones battery capacity.

What is the lifespan of the power bank?

Generally, a properly maintained power bank can retain up to 80-90% of its original capacity at 400-500 charge and discharge cycle (charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).

Until your power bank no longer holds sufficient charge to meet your needs, you may choose to purchase a new one.

Unable to turn on my power bank?

a) It is possible that your power bank is fully drained.  

Please charge your power bank. 

The indicator will start blinking when the power bank receives sufficient power.

b) It is possible that your power bank went into sleep mode.

The power bank will automatically cut-off the power and go into sleep mode when it detects the possibility of over-charge/ over-discharge/ short-circuit.  

This is sometimes due to a faulty cable issue.  

Please activate the “sleeping” power bank by charging it with its wall plug (3-pin plug) and use a good condition cable.